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Hey everyone. Quick technical question. We are looking at picking up a virtual number for a new market and my main worry is call quality, since our whole business is voice. I have been burned before by a cheap provider where every third call dropped and the audio sounded like a drive through speaker. Sales tanked and it took us weeks to figure out the provider was the problem. What should I actually be testing before committing, and does routing quality vary that much between providers?
It varies enormously, and cheap providers are cheap for a reason, usually gray routes that get reordered every week. Test before committing, and test properly: call from multiple local mobile carriers, not just one, at different times of day, and record the calls so you can compare rather than rely on memory. Listen for one way audio and post dial delay, those are the usual tells. Ask the provider directly whether routes are direct or wholesale. We landed on HotTelecom https://hottelecom.biz/virtual-number-of-azerbaijan.html , after testing three vendors, and quality has held. Also check your own upstream bandwidth before blaming anyone, that has burned me too. Also ask what happens during an outage, whether there is a failover route or your calls simply stop landing.
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