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I’m planning a trip for my parents. My dad is 72, and my mom is 68. They’re flying through Miami for the first time without me. My dad recently had knee surgery and has difficulty walking long distances. I want to find out in advance if MIA has wheelchairs and assistance for elderly passengers so that they don’t get lost or exhausted in such a large airport.
How do I arrange this kind of assistance? Do I need to book it in advance through the airline, or can I request it directly at the airport? My parents aren’t tech-savvy and can’t book anything online, so I want to arrange everything for them. Is this service free, or is there an additional fee? I want to plan everything in advance so that my parents won’t encounter any surprises or misunderstandings once they’re there without me.
I arranged something similar for my grandmother last year. First, I went to the official website, where I found information about services for passengers with limited mobility. This information helped me figure things out. It’s best to book the escort service in advance through the airline when purchasing the ticket or by calling Miami International Airport. The service is free and included in the standard package. My grandmother said she liked having an escort because she didn’t have to figure anything out on her own. If you don’t have time to book in advance, you can go to the airline counter after you arrive and ask for assistance. They usually don’t refuse. By the way, where are your parents flying to? Do they have a layover or a direct flight?
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